HIKVISION 2MP DOME CAMERA DS-2CE5ADOT-ITP/ECO

• Online technical assistance is available during regular working days.
• Basic guidance will be provided for installation setup and troubleshooting.
• Support is limited strictly to the purchased product and does not include on-site service unless mentioned separately.

• This product is covered under a 2-Year Manufacturer Warranty from the date of invoice.
• Warranty terms are governed by the respective manufacturer’s policy.
• Coverage applies only to manufacturing defects.
• The manufacturer reserves the right to repair or replace the product at their discretion.

Warranty does not cover:
– Physical or accidental damage
– Liquid exposure
– Burnt or short-circuited parts
– Damage due to voltage fluctuation or power surge
– Improper installation or handling
– Tampering or unauthorised repairs

• A valid purchase invoice is mandatory for warranty claims.
• All warranty services must be processed through the authorised service centre.

• Any damage, defect, or missing item must be reported within 48 hours of delivery.
• An unboxing video is mandatory for claim verification.
• The product must be unused and returned in its original packaging with all accessories.
• Installed, used, or physically damaged items are not eligible for return or replacement.

• Orders are processed securely and dispatched during standard business hours. 
• Within Chennai: Delivery within  1–2 working days. Cash on Delivery available.
• Across India: Delivery within 2–3 working days. Prepaid orders only.
• Delivery timelines may vary depending on the courier service and location.